STUDIO MISTINE FLORAL DESIGN 2105 Justin Lane Suite 101 Austin TX 78757 (512) 215-8929 STUDIOMISTINE@GMAIL.COM At Studio Mistine, we take pride in the quality and freshness of our flowers. If you are not fully satisfied with your purchase, please review our return policy: Returns and Exchanges: We accept returns or exchanges within 24 hours of delivery or pickup for any flowers that arrive damaged or do not meet expectations. Eligibility: To be eligible for a return or exchange, please provide: A photo of the damaged flowers & proof of purchase (receipt or order confirmation). Non-Returnable Items: Custom arrangements or special event orders (weddings, events, etc.) are non-refundable. Flowers that have been kept without proper care are not eligible for returns. Refund Process: Approved refunds will be processed back to your original payment method within 3–5 business days. Exchanges can be made for an arrangement of equal or lesser value. Contact Us: If you have any issues with your order, please contact us at (512) 215-8929 or studiomistine@gmail.com, and we will work to resolve the issue as quickly as possible. 2024

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